Experience

Lead engineer for Brennan's national backbone (AS9738 & AS17898) and customer estates, driving automation, AIOps, and security remediation initiatives.

• Architected and solo-built NetAssist, a GPT-powered AIOps assistant that fuses telemetry, config data, and ServiceNow to accelerate incident response and change validation.
• Rolled out a Fortinet SD-WAN automation framework that migrated 200+ customer sites in six weeks, handling cutovers, validation, and ticket updates end-to-end.
• Created PSIRT/CVE automation that triages advisories, generates action plans, and enforces remediation across Juniper, Fortinet, and Azure environments.

Escalation point for ANZ service providers on large-scale routing, MPLS, and data centre architectures.

• Diagnosed complex incidents across IOS-XR, NX-OS, and ASR platforms, partnering with Engineering to drive defect fixes and telemetry improvements.
• Built Python and regex-based IC tools that automated log analysis and configuration audits, cutting diagnosis time for recurring cases.
• Delivered PoCs, RCAs, and TOI sessions that improved customer operations and showcased Cisco best practices.

Led the design and implementation of Oceania POPs and data centres supporting AS4837, AS9929, and AS10099.

• Delivered routing, MPLS VPN, DCI, and security builds for Sydney, Perth, and Auckland sites, including low-level designs and migration plans.
• Provided Tier-3 support for managed networks in banking and finance, covering firewalls, IPS/IDS, Wi-Fi, server, and IP telephony.
• Awarded Huawei Southern Pacific Technology Excellence Individual Award in 2019.

Delivered advanced services and risk mitigation for global service provider customers.

• Prepared presales solutions, cutover templates, and dashboards focused on risk mitigation and optimisation.
• Delivered configuration reviews, best-practice recommendations, and migration playbooks to improve availability and performance.
• Earlier roles with Fujitsu Australia (Project Deployment Engineer) supported nationwide router and firewall upgrades for retail networks.